Privacy Policy

We may collect the following types of information:

Personal Information

Including but not limited to:

• Name
• Email address
• Phone number
• Company or organisation details
• Billing and payment information
• Account login information

Business and Asset Data

Information uploaded or submitted through the Services, including:

• Asset registers
• Asset images and documents
• Maintenance records
• Technical specifications
• Operational data
• Structured and unstructured asset information

Technical Information

Automatically collected information such as:

• IP address
• Browser type
• Device information
• Operating system
• Access times
• Usage activity
• Cookies and analytics data

We use information to:

• Provide and operate the Services;
• Process uploaded files and asset data;
• Generate AI-powered outputs and analyses;
• Improve platform functionality and performance;
• Provide customer support;
• Process payments and subscriptions;
• Communicate service updates and notices;
• Monitor security and prevent misuse;
• Comply with legal obligations.

We may also use contact details to provide marketing communications related to AssetMAIS services, updates, educational content, or product announcements. Users may opt out of marketing communications at any time.

AssetMAIS uses artificial intelligence and cloud-based technologies to process uploaded content.

By uploading content to the Services, you acknowledge that:

• Files and information may be processed using third-party AI and cloud providers;
• AI-generated outputs may not always be accurate or complete;
• You are responsible for reviewing outputs before operational use;
• You should not upload information unless authorised to do so.

AssetMAIS does not use customer confidential data to publicly train general AI models unless explicitly authorised.

We implement reasonable technical and organisational safeguards to protect information, including:

• Secure cloud infrastructure;
• Authentication and access controls;
• Encrypted communications where applicable;
• Monitoring and security practices.

Despite these measures, no system can guarantee absolute security. You use the Services at your own risk.

We may share information with:

• Cloud hosting providers;
• AI and automation service providers;
• Payment processors;
• Technical support providers;
• Professional advisers;
• Government or regulatory authorities where required by law.

We do not sell personal information to third parties.

Your information may be stored or processed in countries outside Australia through third-party cloud and AI service providers.

By using the Services, you consent to such transfers where necessary for service operation.

AssetMAIS may use cookies, analytics tools, and similar technologies to:

• Improve user experience;
• Understand website traffic and usage;
• Remember user preferences;
• Enhance platform performance.

You may manage cookie preferences through your browser settings.

If you create an account, contact us, or subscribe to updates, we may send:

• Service announcements;
• Product updates;
• Educational content;
• Marketing communications related to AssetMAIS services.

You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.

We retain information for as long as reasonably necessary to:

• Provide the Services;
• Maintain operational records;
• Comply with legal obligations;
• Resolve disputes;
• Enforce agreements.

We may delete or anonymise information when it is no longer required.

Depending on applicable laws, you may have rights to:

• Access your personal information;
• Request corrections;
• Request deletion of personal information;
• Withdraw consent where applicable;
• Object to certain processing activities.

Requests can be submitted to info@assetmais.com.

The Services may integrate with third-party systems and providers, including:

• AI providers;
• Payment gateways;
• Cloud hosting platforms;
• Automation and workflow systems;
• Analytics services.

These providers may operate under their own privacy policies and terms.

The Services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time.

Updated versions become effective when published on the AssetMAIS website. Continued use of the Services after updates constitutes acceptance of the revised Privacy Policy.

AssetMAIS – Asset Management AI Solutions